Frequently Asked Questions

You can place an order by selecting your preferred product, choosing the appropriate size and colour, adding it to the cart, and completing checkout.

Yes, absolutely! You can place your order as a guest without creating an account. However, creating an account helps you track orders, manage your details, and enjoy a faster checkout experience.

Sajaniya accepts a variety of secure payment options, including UPI, credit/debit cards, net banking, credit notes, Cash on Delivery (COD), and BNPL (Buy Now, Pay Later) options.

Yes, Cash on Delivery (COD) is available across most PIN codes in India. A minimum COD charge may apply to eligible orders.

Yes, your online payments on Sajaniya are safe and secure. We use trusted and secure payment gateways to protect your payment information and ensure a safe checkout experience.

If your order is delayed beyond the estimated delivery time, please contact Sajaniya Customer Support with your order number. Our support team will check the shipment status and assist you with the latest delivery update.

Orders are generally delivered within 3–7 business days across India. Delivery timelines may vary depending on your location, courier service, and other unforeseen circumstances.

Yes, free shipping is available on all prepaid orders across India. For Cash on Delivery (COD) orders, a shipping charge of ₹79 will apply.

Once your order has been shipped, you can find the tracking details in the Order History section of your Sajaniya account. You can also use the Track Order option on our website and enter your order number to check the latest status of your shipment.

Yes, Sajaniya ships orders internationally. Shipping charges, delivery timelines, and availability may vary depending on the destination country.

Sajaniya offers easy and hassle-free returns within 7 days of delivery on most items. However, some specially designated Sajaniya items are eligible for exchange only and cannot be returned for a refund. Please check the product details for specific return or exchange eligibility.

You can initiate a return through My Account → My Orders. Select the eligible order and click “Raise Return.” Alternatively, use the “Raise Return” option on the website and enter your order number and registered email ID or phone number.

For prepaid orders, the refund will be credited to the original payment method used at the time of purchase. Refunds are generally processed within 5–7 working days after your return is approved.

For Cash on Delivery (COD) orders, the refund will be processed through a suitable online payment method. You may be required to provide your bank account or UPI details to receive the refund securely. Refunds are generally processed within 5–7 working days after your return is approved.

Yes, eligible products can be exchanged within 7 days of delivery. The product must be unused, unworn, and in its original condition with all tags and packaging intact.

You can find the Size Guide on each product page. We recommend checking your measurements and comparing them with the size chart before placing your order to choose the best fit. If you need further assistance, our customer support team will be happy to help.

We make every effort to display product colors as accurately as possible. However, the actual color may vary slightly due to lighting, photography, and different screen settings. We recommend referring to the product description for the most accurate details.

Yes, Sajaniya products are designed with comfort, softness, and ease of movement in mind, making them suitable for meditation, yoga, relaxation, and everyday wear. The breathable fabric helps provide a comfortable feel during extended periods of use.

The material varies by product. Please check the product description on the respective product page for detailed information about the fabric, material composition, and care instructions.

You can apply your discount code during checkout. Enter the valid coupon code in the “Coupon Code” field and click Apply.

One coupon code can be applied per order.

Yes, you can send your Sajaniya order to a friend or family member. Simply enter their delivery address and contact details during checkout. Please make sure the recipient’s information is accurate to ensure smooth delivery.

You can redeem your Sajaniya reward points during checkout, if your points are eligible for redemption. Select the available reward option and apply your points to receive the applicable discount on your order.

Your reward points are valid for 365 days from the date of issue.

To create a Sajaniya account, click on “Login / Register” on our website and enter your mobile number or email address. Follow the verification steps to complete your registration and start enjoying a personalized shopping experience.

Our customer support team is available via email, phone, and the “Help” section on the Sajaniya website. We’re happy to assist you with your orders, returns, exchanges, payments, and other queries.